RETURN POLICY

RETURN POLICY

You may cancel the ride through a Call or a Whatsapp Message to our customer support service, which will be processed accordingly and reverted.

The total amount refunded will depend on the time of cancellation and length of the ride.

Process time for refund to the customers bank account is 7 to 10 days.

CANCELLATION TIME FEES

Within 2 Days of Booking
10% or ₹2000, whichever is higher
(If Reporting Date is on or after 7 Days)

50% of Booking Amount
(If Reporting Date is within 7 days)

After 2 Days of Booking
50% of the Booking Amount
(If Reporting Date is more or equal to 7 Days)

100% of the Booking Amount
(If Reporting Date is within 7 Days)

NON-REFUNDABLE RIDE CANCELLATIONS

You can book some rides at a discounted, non-refundable price. If this option is available for your ride, well let you know at the time of booking.

EARLY RETURNS

There are no credits/refunds issued for early returns except when the request has been made early to shorten the ride and the such request has been accepted in the Services, as defined in the Terms of Service.

Extras, half of any delivery, protection plan, and young driver fee costs are always refunded if a trip is cancelled.

RIDE MODIFICATIONS

For any rides where a trip modification is requested after the free cancellation period has ended, the cancellation policy and any associated fees from before the modification will apply.

NO-SHOWS

If you want to cancel a booked trip, you must notify as soon as possible. If you fail to cancel and dont show up for the ride after an hour of the trips start time, it will be considered as a no-show.

Extras, protection plans, half of any delivery fee, and driver fee costs are always refunded if you fail to show up for the trip. We retain half of the delivery fee amount, if and as applicable.